Payment Issues
By
Edmund Read on January 17, 2012.
We've received reports of payments not going through or not appearing as credit on account balances. Our payment team are investigating and we'll update this post as soon as possible.
[Updated 17/01/2012@13:00GMT] We've identified a delay in credit delivery. Payments are going through, but are not immediately credited to some accounts. We apologize for the inconvenience and are working hard to remove the delay. ***If you have experienced this issue, making repeat payments will not solve it.***
[Updated 17/01/2012@13:00GMT] We've identified a delay in credit delivery. Payments are going through, but are not immediately credited to some accounts. We apologize for the inconvenience and are working hard to remove the delay. ***If you have experienced this issue, making repeat payments will not solve it.***
[Updated 17/01/2012@18:30GMT] Delayed Credit is now being delivered to most accounts. A few customers are still experiencing delays and we we're working hard to close the gap.
[Updated 18/01/2012@12:00GMT] Service has been restored. Thank you for your patience and we apologize for the inconvenience caused.
