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Kaili

Problems with online numbers in Brazil

By My status Kaili on May 5, 2011.

It has just come to our attention that online numbers in Brazil have been turned off today by Transit. As we communicated to our users earlier this week, we had received notification from Transit that they wished to terminate their relationship with Skype. We are looking into the situation with due urgency, and exploring options for our users impacted by Transit's action. As we mentioned in our communications earlier this week, service refunds for numbers and inquiries regarding the service and number portability can be requested directly to Transit Telecom Customer Service at contato@transitbrasil.com.br or at their support number, 103 17 or (11) 3511-0200.

 We'll update the post as soon as we have further details.


 [UPDATED:09.05.2011@19:30 GMT] Today Skype reached an agreement with GT Group (based in São Paulo) to help us reinstate service to existing Online Number subscribers via this new partner. We're very sorry for the disruption to our users' conversations, and we're working with GT Group and local authorities to get things back to normal as soon as possible. We thank our users for their continued patience as we work through this process.

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