January 2010

Some of you who've just tried opening Payment In Client window, making a call to Online number, making a purchase or using any other service, may have noticed some difficulties to do so. You may have received some error such as "Internal error" from the web or "Check your connection" from the Skype Client. We're investigating and hope to have more information to share soon. [2010/01/31@1440UTC] Things seem to be returning to normal.

Some Skype for SIP users have reported problems with SIP channel subscription extensions. We're planning to roll out a fix today, but there may be delays to SIP channel subscription extensions for the next few days. [2010/02/02@2301UTC] Problems have been fixed as of 1100UTC

Some people are reporting problems signing in, making calls to landlines and mobiles, as well as receiving calls to their online numbers. We're investigating and hope to have more information to share soon. You can follow @skype on Twitter for faster updates. [2010/01/29@1915UTC] Things seem to be returning to normal.

We're having some problems with our sign in server, so you may not be able to sign in to the Skype application or to your account as normal. [2009/01/21@1746UTC] If you're already signed in to the Skype application on your computer or mobile phone, you should be able to call/IM/etc as normal. This is only affecting people who aren't already signed in. [2009/01/21@1752UTC] Our forums are experiencing heavy traffic and so access may be slower than usual. Apologies! For more updates, watch this space or follow @skype on Twitter. [2009/01/12@2002UTC] We've made some changes which should improve things. Stand by! As soon as I have more information, I'll update this post.

On the 18th February 2010, we will increase the price of calls to the Maldives to €0.485 per minute, the price of calls to Gabon to €0.324 per minute, and the price of calls to mobiles in Mozambique to €0.299 per minute. VAT may apply where appropriate.

Some of you who've just tried making a purchase, may have noticed that it is currently not possible to do so. You may have received some error such as "Internal error" from the web or "Check your connection" from the Skype Client. In addition, Auto-Recharge and recurring payments for Subscriptions will not work, those will be made after the issue has been resolved. We're working fast to address the problem - stay tuned. [UPDATE] Issues have been resolved as of 07:52 GMT/UTC +0

Due to problems with our payment partner, some of you may have trouble using credit cards or bank transfers to pay for Skype Credit, subscriptions or other purchases. I'm sorry for the inconvenience - we're working hard to fix the problems, but in the meantime, please use an alternative payment method.

Our payment partner is having problems with processing bank transfers in Turkey. If your payment hasn't been applied to your account, please contact our customer support team with proof of payment. Payments may be subject to delays – we apologise for the inconvenience.