Update, 1st October, 0945 UTC: Password reset emails may also be delayed. Please sit tight – they’ll arrive within an hour or two.

If you make a purchase at Skype, e.g. to buy Skype Credit or a subscription, we send you an email to confirm your purchase.

Due to our planned system maintenance, these emails are being delayed by up to 5 hours. To check the status of a purchase, please visit your purchase history on our website instead. (You’ll be asked to sign in first.)