September 2009

On the 1st November, we will increase the price of calls to landlines in Central Africa to €0.306 per minute (€0.352 per minute including VAT where appropriate) and the price of calls to landlines in El Salvador to €0.165 per minute (€0.190 per minute including VAT where appropriate).

Unfortunately, our planned system maintenance has caused a few hiccups in our email servers.

Some of you who don’t have any Skype Credit may have received emails saying that your credit has expired. In fact, you didn’t have any credit at all, so there was none to expire – we’re sorry to rub it in.

A tiny minority of you may have just bought Skype Credit, and then received an email saying that it had expired. We’re sorry about this, and are working as fast as we can to reinstate the credit. Please bear with us.

Update, 1st October, 0945 UTC: Password reset emails may also be delayed. Please sit tight – they’ll arrive within an hour or two.

If you make a purchase at Skype, e.g. to buy Skype Credit or a subscription, we send you an email to confirm your purchase.

Due to our planned system maintenance, these emails are being delayed by up to 5 hours. To check the status of a purchase, please visit your purchase history on our website instead. (You’ll be asked to sign in first.)

Update, 0900 UTC: Credit card payments may still be affected, but all other payments should now be processed normally.

Following our problems earlier today, there’s a bit of a queue in our payment system. If you’re buying Skype Credit or a subscription, it may take up to an hour for your payments to be processed, but rest assured that they’ll be dealt with as soon as possible. We expect the wait time to go down quickly as our payment robots catch up.

Update, 0825 UTC: Problems fixed; services recovering now.

Update, 0800 UTC: If you’re signed in to Skype, you can continue to make Skype-to-Skype calls, send and receive IMs and transfer files as normal.

Our sincere apologies — we’re having some system problems which mean that calls to landlines and mobiles, sending SMSs and incoming calls to your Skype online number, may not work as expected.

You may also have trouble signing in to Skype both in the software and on the website.

Our teams are working as fast as they can to sort things out. I’ll update this post as soon as I have more news.

We’ll be carrying out some maintenance work to our payment systems over the next two weeks. If you encounter any problems when attempting to buy Skype Credit or subscriptions during this time, please wait and try again.

Today and tomorrow (30th September) recurring payments and auto-recharge may be delayed. We apologise for the inconvenience.

If you're trying to reset your passwords but have forgotten your email address, you may experience problems.

Our engineers are currently working to resolve this problem, and I'll update this post when things are back to normal.

On the 15th October, we will increase the price of calls to landlines in Guinea to €0.269 per minute (€0.309 per minute including VAT where appropriate).

Update, 14 September: Online numbers in Santo Domingo and Santiago are currently not working, and we’re working to fix these. All other online numbers in the Dominican Republic should work as normal.

Update, 12:09 UTC: Online numbers in Santo Domingo and Santiago are currently not working. All other online numbers in the Dominican Republic should work as normal.

Online numbers in the Dominican Republic are currently not working due to a problem at one of our partners. We’re working to fix the problem – sorry for the inconvenience caused.

Things are now back to normal – if you see any error messages when you try to buy an online number in Germany, please make sure you have entered all of your details correctly.

If you try to buy an online number in Germany, there may be a delay before it’s activated. We’re working on a fix, and I’ll update this post when things are back to normal.

Update (4 September 2009, 1155 GMT): The password system has been fixed. If you tried to reset your password, but haven’t received an email yet, you should get one in the next few hours.

However, the reset code you receive may now have expired – please try the code provided in the most recent email you receive, and if that doesn’t work, head over here and try again.

Unfortunately our password system is having a few hiccups – if you’ve forgotten your password, there may be some delays before you’re able to reset it.

Please continue to check back here for updates – our engineers are working hard to fix things.

A temporary whoopsie has resulted in online numbers in Brazil being taken out of action. We hope to resume normal service in an hour. I’ll update this post when things are working again. Sorry for the inconvenience in the meantime.