August 2009

Since the 20th August, some of you may have seen error messages when making a PayPal payment from the Skype software itself, and found it impossible to complete the PayPal payment process.

We’re working with PayPal to fix this problem – in the meantime, you’ll be redirected to our website when trying to pay using PayPal, where the process should work normally.

We expect the current problem to be resolved during the week of the 14th September, and I’ll update this post when things are back to normal.

Skype will undergo scheduled system maintenance on September 1st between 07:00 - 08:30 GMT. During this time, credit card payments will be switched off and reenabled once the mainenance is over. Skype Auto-Recharge and recurring payments with credit cards will be delayed and processed after the maintenance, so you might notice some delay.

In addition, you won’t be able to check stored card payment details or delete a credit card during the maintenance period.

Thank you for your patience.

Unfortunately, you can’t buy Skype Extras at the moment due to a technical problem with our systems.

Our payments team is working on this, and once it is solved I’ll update this post. Sorry for the inconvenience in the meantime.

As of the 21st of August, those of you in Russia will be able to use two new payment options: Yandex.Money and WebMoney. From the 21st August, however, the bank tranfer payment option will no longer be available in Russia.

Please see our ways to pay page for additional details.

We’ve noticed that recent payments made to Skype using PayByCash have been subject to processing delays.

For the time being we have disabled this method of payment while we investigate – please use an alternative in the meantime. Sorry!