June 2009

Some users are finding that they're being charged for calls which would normally be included in their subscriptions.

We're investigating this urgently, and will update this post with more information as soon as it emerges.

Update @ 1824 BST, 30th June: The problem has now been resolved. Stay tuned.

Update, 4th July: If you were charged incorrectly for calls due to this fault, we will be refunding the charges in full within the next 48 hours.

It's a pleasure to announce that prices for calls to landlines/mobiles in Turkey will all be lowered. The decreases are effective as of 10:00 GMT, 17th June 2009.

Turkey decreased from €0.111 to €0.024 per minute
Turkey - Mobile - Others decreased from €0.173 to €0.13 per minute
Turkey - Mobile - Telsim decreased from €0.173 to €0.13 per minute
Turkey - Mobile - Turkcell decreased from €0.173 to €0.13 per minute
Turkey-Ankara decreased from €0.111 to €0.024 per minute
Turkey-Antalya decreased from €0.111 to €0.024 per minute
Turkey-Istanbul decreased from €0.055 to €0.024 per minute
Turkey-Izmir decreased from €0.111 to €0.024 per minute

Due to increases from our suppliers prices for calls to landlines/mobiles in the following destinations will increase slightly:

Albania - Mobile increases from €0.162 to €0.18 per minute
Benin increases from €0.121 to €0.176 per minute
Comoros and Mayotte increases from €0.323 to €0.456 per minute
El Salvador - Mobile increases from €0.12 to €0.178 per minute
Malawi increases from €0.07 to €0.105 per minute
Malawi - Mobile increases from €0.097 to €0.115 per minute
Swaziland increases from €0.12 to €0.156 per minute
Togo increases from €0.193 to €0.315 per minute
Wallis and Futuna increases from €0.668 to €0.864 per minute

These changes will be effective at 12:00am GMT, 20th July 2009.

Dear customers in the Netherlands - our partners have informed us that in the next couple of weeks, ABN AMRO will be performing scheduled maintenance for iDeal payments.

During the maintenance windows, payments may end in failure. If that should be the case for you, we kindly ask that you try again later. Each maintenance window should last no more than a couple of hours.

Due to a technical problem we have temporarily removed the Boleto payment method. Sorry about this. We are working to resolve the problem with Boleto and will update this post once the problem is solved.

Until then, please use an alternative payment method.