April 2009

From the 1st May 2009, the bank transfer payment option in the United States will remain available only for Business Control Panel users. For available payment methods in the US, please see our ways to pay page.

Over the last few days, some of you may have experienced a problem with automatic payments for both Auto-recharge and Unlimited calling subscriptions. We apologise for any inconvenience this may have caused to you.

This problem was picked up by our technicians immediately. However, a small number of agreements remain affected, but don't worry - affected agreements should be reactivated today.

We hope this hasn't caused you too much trouble.

UPDATE: All the agreements that were wrongfully canceled have been activated.

Due to an unforeseen technical hiccup, emails with incorrect information about auto-recharge agreement cancellation were sent out to some of you on the 6th and 7th of April.

To make sure your auto-recharge settings are correct, please go to your Account page.

Once again, we are sorry for any inconvenience this may have caused you. If you have any further questions about your auto-recharge settings, don't hesitate to contact our Customer Support team.

If you created your Skype name using Skype for iPhone, you will be redirected to our Taiwanese partner PCHome’s website when you attempt to buy Skype Credit.

We realise that this is incredibly annoying for the vast majority of you, and we’re working hard to fix the problem – we hope to have a fix in place at some point tomorrow, and will update this post as soon as things are back to normal.

If you create your Skype name using any other version of the Skype software, e.g. Skype for Windows or Skype for Mac, you won’t be affected, and so if you’re a new Skype user, we suggest that you download Skype on to your computer first and create your Skype name there before signing in with Skype for iPhone.

UPDATE: The issue has been resolved for the majority of those affected today, April 3rd.

UPDATE: The issue has been resolved for all the users as of 6th of April.