October 2007

Due to technical problems Skype Find has been unavailable starting 09:15 (GMT). All teams are working on fixing the issues!

We apologize for the inconvenience.

Issue was resolved at 11:08 GMT, 31th October

We are aware that some users have encountered difficulties when trying to purchase a German SkypeIn number (i.e. a SkypeIn number with the access code +49). Numbers are not delivered to users’ accounts. Our SkypeIn team is working hard to resolve this problem.

We apologize for the inconvenience.

Due to a technical hiccup we sent out number of emails to our users about cancellation of Auto-Recharge agreements and Skype Pro agreements.

We want to let you know that the email was sent to you in error and your subscription is active.

Issue was resolved at 14:00 GMT, 25th October

Our payment provider Paypal is going through several upgrades in their systems which may cause some services being unavailable. During today, 25th October starting from 8:30 GMT, you may have problems accessing Paypal live site and your orders may be delivered with a delay.

Due to technical problems with Diners Club International network, we have been forced to disable Diners card use for Auto-Recharge. You can still use Diners for regular payments to purchase Skype products.

Auto-Recharge agreements with all users who have paid with Diners card have been cancelled.

We apologize for the inconvenience.

UPDATE: Issue has been resolved on 18th February at 10:15 GMT

Our credit card payment provider has informed us that on Sunday the 21st of October they are going to have maintenance between 11:45 AM and 5:30 PM GMT.
Due to the above-mentioned maintenance all the credit card payments will be delivered with delay this also affects recurring payments as well.
During the maintenance we suggest to use other type of payment methods which can be found on the following website:http://www.skype.com/products/waystopay/

UPDATE: We have been advised by our partner that the maintenance is taking unfortunately longer than expected. Updated end time is 10:40 PM GMT. We shall update the incident once the issue is resolved.

UPDATE: Issue was resolved on 21st October at 9:22 PM GMT. Due to this maintenance, many Auto-Recharge agreements got cancelled. We ask you to re-activate your agreement one more time and apologize for the inconveniences this has caused.

We are currently experiencing technical difficulties with Skype gift certificates that have been issued since Tuesday. As a result, you may encounter difficulties when attempting to redeem gift certificates.
If you have encountered this problem please contact Skype Customer Support at http://support.skype.com
We are sorry for the situation and are working hard to solve it.

Starting from yesterday, 16th October 2007, it is unfortunately not possible to accept invitations for Skype Business Control Panel.

When attempting to accept the invitation, users are asked continuously to accept it again without actually joinging the Business Control Panel account.

We apologize for the inconveniences. The incident will be updated as soon as the issue is fixed.

UPDATE:This issue has been resolved and Business Control Panel invitation accepting is working normally again.

We have been advised that our payment provider ClickandBuy is performing maintenance tomorrow, 18.10.2007 2:00 - 4:30 GMT.

During this time purchasing with ClickandBuy may not be possible intermittently.

We apologize for the inconvenience.

Some Windows users have been affected by a malware program that imitates Skype software and attempts to steal sensitive information. 65404-SkypeDefenderSetup.exe is classified as an Infostealer, that is, a Trojan horse program that attempts to steal sensitive information such as login credentials.

When executed it displays a confirmation window with the following text, “Skype-Defender(TM) Installed! Please login to your account to apply new plugins”.

When the user clicks the OK button, the malware displays what looks like a Skype login screen, but which has a different-looking sign-in button.

When the user enters the Skype username and password, the malware displays a message saying that the name and password were unrecognized.

The malware collects the entered Skype username and password, as well as all usernames and passwords saved in Internet Explorer, and sends them over to a website that collects this stolen data.

To remove the malware, please update your anti-virus software. At this time, we have notified F-Secure, TrendMicro, Symantec, WebSense, and FaceTime Security Labs. For manual removal it is enough to delete the 65404-SkypeDefenderSetup.exe file.

We are planning a maintenance on our systems which may cause some problems buying services from our webstore and using Payment In Client or My Account In Client.

The maintenance will start at 08:00 GMT and should be over by 08:30 GMT. During the time, if you face problems making payments, worry not. All problems will be over as the maintenance finishes.

We apologize for any inconvenience.

UPDATE: Maintenance was successfully finished 08:25

We are experiencing technical difficulties which make logging into webstore, Payment in Client and My Account in Client slow. While trying to buy Skype services from our Payment in Client, you might receive error “Check your connection”.

We apologize for any inconvenience this issue is causing.

UPDATE: Issue was resolved at: 19:03 GMT

There have been technical difficulties which prevented our systems from sending out automatic transaction-confirmation emails. The issue affects confirmation emails to transactions made between 11am GMT on October 9 and 8am GMT on October 11.

If you haven’t received a confirmation yet, worry not. It will arrive soon, as the problem has been fixed. We apologize for the long wait.

We are currently experiencing some technical difficulties due to what Webstore, Payment in Client and My Account in Client are loading slower than normally.

We apologize for any inconveniences this may cause and we will update once the issue has been resolved.

UPDATE: Issue was resolved at 15:22 GMT 09.10.2007

During last days Skype refunded bigger amount of orders due to technical reasons. Some of these orders might get refunded by mistake. This means that some customers will receive full refund (for full payment amount) for orders they did not ask.

From customers who were influenced by this incident we ask you to place a new payment with any method suitable for you.

We apologize for any inconvenience caused by this.

Our payment partner Paypal is experiencing technical difficulties and due to that Paypal orders will be delivered with delay. This issue started at 08.10.2007 19:16 GMT and we will let you know once the issue has been resolved.

We apologize for any inconvenience this might cause to you.

Update: This issue has been resolved at 19:41 GMT and all payments are working normally again.

Our payment partner Paypal is experiencing technical difficulties and due to that Paypal orders will be delivered with delay. This issue started at 06.10.2007 06:00 GMT and we will let you know once the issue has been resolved.

We apologize for any inconvenience this might cause to you.

UPDATE: Issue was resolved on Paypal side at 06:33 GMT.

Our payment partner Paypal is experiencing technical difficulties and due to that Paypal orders will be delivered with delay. This issue started at 05.10.2007 16:20 GMT and we will let you know once the issue has been resolved.

We apologize for any inconvenience this might cause to you.

UPDATE: This issue has been resolved at 05.10.2007 17:04 GMT. All payments are working normally again.

Our payment partner Paypal is experiencing technical difficulties, due to that payments through Paypal system are unavailable at the moment.

This issue started at 05.10.2007 15:03 GMT and we will let you know when this issue has been resolved.

We apologize for any inconvenience this issue might cause to you.

UPDATE: This issue has been resolved at 05.10.2007 15:46 GMT. All payments are working normally again.

Our online payment partner Ukash is going to have a maintenance on Sunday 7th October 2007 between 08:00 and 16:00 GMT. Ukash service will be temporarily suspended for the time being and no transactions will be processed during that time.

We apologize for any inconvenience this might cause to you.

We are planning maintenance tomorrow, 4th October.

Maintenance will start at 8:00 and finish 8:30 GMT.

Note, during the time all Skype stores may be unavailable (Payments in Client, webstore, Skype Control Panel) as well as My Account in Client. During this time you might not be able to pay for Skype services. Logging in may affected also. We suggest you to try again after maintainance window is over.

We apologize for any inconvenience this is causing.

UPDATE: This issue has now been resolved and all the system should work normally again. The issue lasted from 08:08 GMT until 08:12 GMT

Our credit card payment partner is experiencing technical difficulties and due to that some credit card payents are failing. We will let you know when this issue has been resolved.

We apologize for the inconvinience what this issue has caused.

UPDATE: The issue is now resolved and all credit card payments work normally again. This issue lasted from 01.10.2007 14:13 GMT to 15:20 GMT.

Skype Find will be offline due to planned maintenance today (01.10.2007) between 05:00 - 09:00 GMT.

We will advise as soon as the maintenance is finished.

UPDATE: Maintenance was finished at 16:20 GMT, Skype Find is working normally.