June 2007

We have received reports of recent phishing activity. These emails purport to come from Skype with a subject line like “Account blocked” or “Account locked”. The body of the email asks you to follow a link to “re-activate” your account by entering your user name and password at a fake web page.

Please do not respond to these types of emails. Skype or its staff will never ask you for your password via email or to confirm you account information via email. The only places you are asked for your password are when you log into the Skype application or log onto our website at https://secure.skype.com.

For more information see http://support.skype.com/index.php?a=knowledgebase&j=questiondetails&_i=330

More knowledge on this subject can be found at the Anti-Phishing Working Group.

At present, it is not possible to purchase SkypeIn numbers with a French international access code (+33).

Our SkypeIn engineering team is working hard to resolve this.

[Update 10:00 GMT 2007/07/02]

This problem has been resolved.

We have been informed that Paypal is experiencing a maintainance window until 07:02 GMT. Maintainance itself started approximately at 06:04 GMT. During that time, it is impossible to deliver any Paypal payments. All payments will be delivered with delay after the maintainance is finished.

We will also update you once the issue has been resolved.

UPDATE: Issue has been resolved 07:02 GMT, payments are delivered normally again.

When purchasing Skype Pro with Skype credit, an email explaining about the next month’s automatic payment might refer to wrong payment source.

We have been advised that our payment partner Paypal is having maintenance on the 22nd of June, which will start 06:00 GMT and should be finished by 09:47 GMT, 22nd June The payments will be delivered later with some delay.

During this period Paypal will be unavailable and cannot be used for making payments. We suggest you to use another payment method during the period. You can see all payment methods available for you on our Ways To Pay page, which can be found at:http://www.skype.com/products/waystopay/

We apologize for any inconvenience,

UPDATE: The issue is resolved at 09:47 GMT and payments are working normally again.

We have been advised that our payment partner Paypal is having maintenance on the 19th of June, which will start 04:00 GMT and should be finished by 07:18 GMT, 19th June

During this period Paypal will be unavailable and cannot be used for making payments. We suggest you to use another payment method during the period. You can see all payment methods available for you on our Ways To Pay page, which can be found at:http://www.skype.com/products/waystopay/

We apologize for any inconvenience,
UPDATE: The maintenance was completed at 07:18 GMT and all systems work normally again.

Skypecasts are currently unavailable to all users. Our engineers are working to resolve this. Updates will be posted here to keep you informed as to progress.

[Update 15.30 GMT, 18/06/07]

1. We are aware that access to Skypecasts is intermittent for many users at present.

2. Those of you using Skype for Mac will not be able to join Skypecasts due to a problem with software-version recognition in the Skypecasts directory.

We apologize for any inconvenience this may cause you. Our team is working hard to solve these problems.

[Update 15.30 GMT, 20/06/07]

As you may have experienced, the problems with Skypecasts have not yet been solved.

The work required to bring Skypecasts back to normal is taking longer than we first anticipated. We assure you that our Skypecast engineering team is working on this as a top priority. We apologize for the inconvenience this may be causing you.

To maintain community communication you might wish to create a group chat or public chat.

[Update 18.00 GMT, 27/06/07]

The problems with Skypecasts have not yet been fully resolved.

We can assure you that our engineers are working hard to fix the issues we have recently encountered.

We apologize for the inconvenience and thank you for your patience.

Some users may experience a reduction in call quality when a call is placed from an older version of the Skype software to the newer versions. Problems with call quality are inevitable given that the older versions of Skype are being used.

Each new release of Skype improves in audio and video quality. That is why we are asking our users to get the best possible call quality by upgrading to the newer versions of the software. The best call quality is experienced when both parties are using one of these versions:

Skype for Windows 3.2 or above: http://www.skype.com/intl/en/download/skype/windows/

Skype 2.6 for Mac: http://www.skype.com/intl/en/download/skype/macosx/

Skype for Linux 1.4: http://www.skype.com/intl/en/download/skype/linux/

These audio quality issues may arise only when you’re having a voice conversation partner with another person on Skype. It does not affect SkypeOut calls, i.e. calls made to landlines or mobiles, or any other features that Skype has.

We are currently upgrading our Skypecast infrastructure. Accordingly, Skypecasts are unavailable to all users at present.

We will post an update here upon completion.

[UPDATE: 16:33 GMT] The upgrade has been completed. Skypecasts have resumed.

However, those of you using Skype for Mac will not be able to join Skypecasts due to a problem with software-version recognition in the Skypecasts directory.

Skypecasts will be available for Skype 2.6 for Mac users shortly

We will post further updates here.

we are currently experiencing technical difficulties. Due to this, you are currently not able to make no credit card payments.

Until then, we suggest you to use an alternative payment method. All methods available for you can be found at:

http://www.skype.com/intl/en-gb/products/waystopay/

We apologize for any inconvenience this is causing.

Update 07.06.2007 11:23 GMT: Issue is resolved and credit card payments are working correctly.