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Your Account and payments - Delays in payments..Your Account and payments. Delays in payments..

Status announcements

Kaili

Delays in payments.

By My status Kaili on August 31, 2010.

Unfortunately, our payment robots are having a bit of a bad day, causing some credit card payments get delivered slower as those normally would.

Those using Auto-Recharge, your balance may fall below the minimum amount without being topped up in time. We are very sorry if this is the case for you.

We are doing all possible to help robots catching up again and will update this post as soon we have new information.

[2010/8/31@9:17PM] Processing is working as normal again for new payments. Queues should catch up for previous payments any time now.
[2010/9/02@11:02AM GMT] We still see number of payments being delivered with delay and continue working on the matter.
[2010/9/02@7:57 AM GMT] Delays are fully resolved now

Link
Kaili

Maintenance notification

By My status Kaili on August 24, 2010.

We'll be carrying out a wide range of maintenance activities between today and the 27th August 2010.

During this time, you may encounter delays or problems if you buy Skype Credit or subscriptions, or visit your account.

Sorry for the inconvenience.

Link
Kaili

Sorry! There's been a problem reactivating your Skype Credit.

By My status Kaili on August 24, 2010.

Some of you who've just tried reactivating expired unused balance may have failed doing so. You might have received a message telling: "Sorry! There's been a problem reactivating your Skype Credit."

Our engineers are working hard to have a fix in place soon - stay tuned.

[2010/8/24@16:40GMT] Expired balance reactivation is working normally again

Link
Peter Parkes

Probleme bei der Abwicklung von Deutschen Online Nummern

By My status Peter Parkes on July 9, 2010.

Aufgrund von technischen Problemen unseres Partners in Deutschland, haben wir vorrübergehend den Verkauf von Online-Nummern eingestellt. Wir arbeiten daran das Problem so schnell wie möglich zu beheben und werden sobald wie möglich weitere Informationen liefern.

Falls sie schon eine deutsche Online-Nummer besitzen, sollte diese wie gewohnt funktionieren.

Wenn sie eine Deutsche Online Nummer erwerben, und diese nicht innerhalb von 24 Stunden nach Bestätigung ihrer Zahlung erhalten, kontaktieren sie bitte unseren Kundendienst.

Link
Kaili

Not possible to allocate from Skype Manager

By My status Kaili on July 1, 2010.

We're having some problems with Skype Credit allocations in Skype Manager - we're working on a fix. We will update you as soon as issue is fixed.

Sorry for the inconvenience

[1/7/2010@15:27] Service has been restored.

Link

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